Frequently Asked Questions - FAQ


Perpustakaan Hamzah Sendut (PHS) FAQs are available for use by all library patrons and visitors.

For reference or research queries, please contact the Reference Counter on +(604) 653 5350 and

for general queries, please contact the i-Counter on +(604) 653 3720.

Find all your frequently ask questions here :

Yes, first of all, please register your name at Circulation Division for our own record. Next, we will brief you about our services and facilities including a lift usage, assistance for book searching and room for study. For information, please e-mail to or call her at 04-653-2592.

Yes, it is a compulsory to send your articles/projects to the library because it will be kept as an archive collection for the university.

Library allows only staff children to enter Library with the supervision of their parent. Students' children are not allowed except for a short while such as for borrowing or returning books at circulation counter.

Yes, but only by request by providing information of the donor such as name and address or email.

There is a lot of power plug to charge any of your ICT equipment. Just used it properly. :)

Yes, there are three types of lockers; pay per use (RM0.20), pay per semester (RM10) and free lockers


Yes, we do allow customers to come in with eco-bag or laptop bag. However backpack is not allowed due to many pockets which make Library staff difficult to check at the entrance. Meanwhile, Library provides lockers outside the building for locating customers' belonging.

Library organize exhibition regularly at PHS 1 with different themes. During the exhibition, customers are welcomed to visit the exhibition area freely. For those who want to collaborate in setting up an exhibition, do not hesitate to contact us via email to or

You need to fill up a request form available at i-kaunter, PHS 1 to get this book.

Library only accept suggestion for purchasing from lecturers only. If students want to suggest, they may do so through their lecturers or supervisors. The suggestions can be directed to acquisition division via email to or

Malaysia Public University's students may come into the library for reference only by displaying your matrics/students card. However, other university's students must get permission from Chief Librarian through official letter before coming to library.

Lost items will be kept in the library if found in library premise. You need to go to i-Counter to claim /ask about the item(s).

PHS library used your USM email adress as your ID & your own USM email password.

Any access problems, please contact us via email: or interact with us on facebook: Perpustakaan Hamzah Sendut, Universiti Sains Malaysia




If you try to access online databases from outside campus or using your personal wifi/broadband inside campus, you must login first using Off Campus Login via Open Athens.

Go to and click Off Campus Login via Open Athens. Next, please enter your USM official email address and password for example (staff) or (student) to gain access to USM databases.

Only EcoBag is allowed to enter the library. Keep green guys :).

No, any foods and drinks are prohibited in the library except for plain water.

No, there is no photocopy machines in the library but there is a photocopy shop outside the library premise.

Yes, for carrel rooms you are allow to use if you are the postgraduate student or academic staffs of USM with a certain fees for one semester. For details information, refer to this link (Carrel room brochure)

Lockers are provided in front of the library to store customer's belonging. There are 3 types of lockers:

• Free of charge

• RM0.20 per use (key locked)

• RM10 per semester (rental)

Yes, library foyer is opened for sales and students' activity. Please write in an official letter to Chief Librarian, Perpustakaan Hamzah Sendut for approval. The charge for sale is RM90 perday. For further info, please email to

Basically, library collection comprises of two types; open shelf collection and special collection. Open shelf collection can be borrowed out by customers, while special collection abides to a certain rules and mainly for internal use only. For more details, please download and refer to library guide book Here!



Please click this website to register your USMSecure WiFi

This division is located at PHS 2 (nearby USAINS, School of Distance Education and USM Mosque) which handling all journal related activities. It also the division in-charge for databases subscription. This division is open daily from Monday to Friday, 8.30 am – 4.30 pm.

Any inquiry, please email to

Please write in an official letter to Chief Librarian, Perpustakaan Hamzah Sendut by stating the details of the visit including visit's objective and number of visitors.

It is a division where Malaysiana & Archive collections are kept. Malaysiana
collections encompass of any publication about Malaysia, Brunei or Singapore, while
archive means any printed materials about USM. Apart from the core, there are also
other collections such as Special Collections (Gerald Hawkins, Kassim Ahmad, Prof.
Muhammad Haji Salleh, Tun Hamdan Sheikh Tahir, Prof. Dato' Dzulkifli Abdul Razak and
Kaum Peranakan) and Rare Books Collections (published before 1945 for Malaya, before 1900 for non-Malaya).

For further info, please email to

Media Services is available at level 2, PHS 1. This services provide customers with an audio-visual items, music room, viewing area and leisure area. For further information, please e-mail to or telephone 04-6532592


Currently closed until further notice

The attires that library allow is a dress code provided by the University. Short skirt and pant (above knee) are strongly prohibited. For USM Dress Code, click Here!

Please bring the book and meet our librarian in i-Counter PHS1. Thanks!

Lost or damage item is under customer's responsibility. Please report to i-Counter immediately. Library will check the price of the lost item. Next customer will be advised to choose whether to replace and buy the lost item by themselves OR to ask library to handle the buying process but in this case library will charge the customer a double price for the replace items.

For further inquiry, please e-mail to

All types of educational collections in printed or non-printed format except brochures.

Created By FAQ Action Committee. This document was last modified on: