Introduction

The Reference and Research Division handles reference inquiry and assists user in finding information. It also focuses on teaching users information search and retrieval skills. This division is divided into four units described below.

 Units & Services

1) User Education & Information Literacy Unit

This Unit hosts programs to teach user life-long skills to enable them to use information resources effectively through the following activities:

(a) Information Literacy Skills Workshop

(b) Information Search Skills Workshop

(c) Library Briefing

(d) Taklimat Kembara (Road Show)

 2) Reference Inquiry Unit

This Unit takes care of the Reference Counter services by maintaining its quality. It is also responsible for developing the reference resources collection.

 3) Industries and Science Information (MIDAS) & Research University (RU) Unit

This Unit promotes MIDAS membership. MIDAS is a special service for the industries and trade communities in the northern region of Malaysia. Special fee-based Library membership is offered to employees of companies who wish their staff to use Library facilities. At the same time, this unit is also responsible for the management of data for RU. From time to time, it will compile and submit reports as requested by USM.

 4) Electronic Information Searching Unit

This Unit handles electronic information research and retrieval. It also manages the electronic resources which include the Library website, subscribed databases and in-house databases. It also hosts Database of the Month Program that highlights databases to users.

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